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trouble posting to new album.

Discussion in 'Empty Closets Help and Feedback' started by looking for me, Jul 8, 2017.

  1. looking for me

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    hey all, happy Pride. Pride week here in Newfoundland.

    im having trouble posting pics to an album i made this afternoon. the message says the file is too big for the server to process. its only 2.61 mb. am i doing something wrong? or is there a problem?

    thanks.
    sarah
     
  2. Martin

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    Hey,

    On the Add Media page, there should be a small blurb of text underneath the Upload File button saying "Uploads may be restricted by your quota if certain limits are exceeded. More Details".

    Can you click the More Details hyperlink and let me know what it says in there, please? :slight_smile:
     
  3. looking for me

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    this is what it says;
    Your image upload quota:
    Maximum Dimensions:
    Unlimited
    Maximum File Size (MB):
    20 MB
    Maximum Storage Quota (MB):
    0 bytes of 50 MB
    Maximum Items Per Upload:
    10 Items
    Allowed Extensions:
    png, jpg, jpeg, jpe, gif
     
  4. johndeere3020

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    I was wondering if I was doing something wrong, for I am getting the same message as this member? Also when I use the drop down menu to find my album entitled "hobbies" there is the following "HMO3 Testerrr 3" which is not an album that I made?

    Thanks for your help
    Dean


     
  5. Martin

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    Hi both,

    I have merged your threads together to keep this issue in a single place. :slight_smile:

    It looks like there is an issue somewhere which is affecting your uploads, so I am going to flag this for our tech admin to review. :slight_smile:

    Sorry for the inconvenience!

    Martin.
     
  6. johndeere3020

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    Thank you Martin.
     
  7. looking for me

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    thanks martin, I really appreciate it.
     
  8. johndeere3020

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    Hello Martin, any word on this from the Tech guys?
    Thanks Dean