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Unable to access profile

Discussion in 'Empty Closets Help and Feedback' started by AnAtypicalGuy, Oct 8, 2016.

  1. AnAtypicalGuy

    Full Member

    Joined:
    Sep 25, 2016
    Messages:
    515
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    17
    Location:
    Gallifrey
    Gender:
    Other
    Gender Pronoun:
    He
    Sexual Orientation:
    Bisexual
    Out Status:
    Not out at all
    I can't access my own profile, instead I get directed to an error page.
    I can access other profiles though.
    Any idea why this is the case, or how to fix it?
     
  2. Quem

    Full Member

    Joined:
    May 1, 2014
    Messages:
    1,288
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    Location:
    The Netherlands
    Gender:
    Male
    Gender Pronoun:
    He
    Sexual Orientation:
    Gay
    Out Status:
    Out to everyone
    I cannot access any profile page. I seem to be getting:
    __________________
    Database error
    The Empty Closets - A safe online community for gay, lesbian, bisexual, transgender people coming out database has encountered a problem.

    Please try the following:

    • Load the page again by clicking the Refresh button in your web browser.
    • Open the emptyclosets.com home page, then try to open another page.
    • Click the Back button to try another link.
    The emptyclosets.com forum technical staff have been notified of the error, though you may contact them if the problem persists.

    We apologise for any inconvenience.
     
  3. Mirko

    Admin Team Advisor Full Member

    Joined:
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    Location:
    Northern Hemisphere
    Gender:
    Male
    Gender Pronoun:
    He
    Sexual Orientation:
    Gay
    Out Status:
    Out to everyone
    Thanks for posting about the error. We will look into it what's causing it and hopefully be able to get it sorted out soon.
     
  4. happydavid

    Full Member

    Joined:
    Feb 21, 2014
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    Location:
    A town near Birmingham England
    Gender:
    Genderqueer
    Gender Pronoun:
    He
    Sexual Orientation:
    Bisexual
    Out Status:
    Some people
    Same problem
     
  5. JonSomebody

    Regular Member

    Joined:
    Nov 29, 2012
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    Gender:
    Male
    Sexual Orientation:
    Gay
    Out Status:
    Some people
    Same here as well...I usually have access to my profile through the email section. However, today, I had to access through the Internet.
     
  6. Mirko

    Admin Team Advisor Full Member

    Joined:
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    18,870
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    3,203
    Location:
    Northern Hemisphere
    Gender:
    Male
    Gender Pronoun:
    He
    Sexual Orientation:
    Gay
    Out Status:
    Out to everyone
    We have noticed that the problem still persists as well and are continuing to look into it. Will keep you updated. :slight_smile:
     
  7. Darthsam

    Regular Member

    Joined:
    Sep 20, 2016
    Messages:
    71
    Likes Received:
    0
    Location:
    melbourne
    Gender:
    Female (trans*)
    Out Status:
    Out to everyone
    Same problem
     
  8. Geek

    Full Member

    Joined:
    Aug 6, 2013
    Messages:
    372
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    3
    Location:
    Hawaii
    Gender:
    Male
    Gender Pronoun:
    He
    Sexual Orientation:
    Questioning
    Out Status:
    All but family
    Same + home page

    ---------- Post added 8th Oct 2016 at 11:44 AM ----------

    Same
     
  9. Chip

    Board Member Admin Team Advisor Full Member

    Joined:
    May 9, 2008
    Messages:
    16,551
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    4,750
    Location:
    northern CA
    Gender:
    Male
    Gender Pronoun:
    He
    Sexual Orientation:
    Gay
    Out Status:
    Out to everyone
    working on it...
     
  10. Mitchell

    Full Member

    Joined:
    Feb 1, 2009
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    Location:
    New Hampshire, USA
    Home page Doesn't display

    I go to the EC website and its just a white page.

    Nothing there...
     
  11. Cinis

    Cinis Guest

    Re: Home page Doesn't display

    It's not just you and the admins are working on it
     
  12. AnAtypicalGuy

    Full Member

    Joined:
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    Location:
    Gallifrey
    Gender:
    Other
    Gender Pronoun:
    He
    Sexual Orientation:
    Bisexual
    Out Status:
    Not out at all
    Well, it seems to be working again, I don't know for how long though. Either way, thanks EC.
     
  13. Chip

    Board Member Admin Team Advisor Full Member

    Joined:
    May 9, 2008
    Messages:
    16,551
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    4,750
    Location:
    northern CA
    Gender:
    Male
    Gender Pronoun:
    He
    Sexual Orientation:
    Gay
    Out Status:
    Out to everyone
    Sorry for the problem. Our ISP was running a maintenance which, when it wrapped up, caused some issues with the database server, which have now been fixed.